All products are shipped in good order. If a product is not received in good order, notification to Banff Beard Co must be completed within 72 hours of delivery.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any settlement on concerns will be provided in the form of store credit, to be used at your discretion.
Additional non-returnable items:
- Gift cards
- Downloadable software products
EXCHANGES (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email that includes a photo of the defective item, at firstname.lastname@example.org and send your item to: Banff Beard Co, PO BOX 80124, Airdrie AB T4B2V8, Canada.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. If your original item is no longer available, a replacement similar item will be provided.
PACKAGING & CONDITION
Any returns must be returned unopened, and not worn. Because our products are worn on the skin, items that have been ordered in the wrong size and tried on will not be accepted. All returns must not have evidence of wear, unfolding and be present in original packaging and tags attached to be considered. Store credits or discounts will be provided, after the items are returned to our store and inspected.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
We honour our relationship with you, over any product we provide. If there is a seam error, manufacturing error or tear in your product, we will work with you to ensure you’re satisfied. Photo evidence may be required. We will only discuss faulty products, not damaged products from wearing as different fabrics have different durability and laundry wash needs and uses. Credit for our store may be provided
IN-STOCK – Understanding Our Online Stores
We carry many different styles and types of products. While most of our items “for sale” are in our warehouse and will ship next 2-3 Business days, we do carry “custom order” and “limited engagement” items that may need to be custom ordered on your behalf. We assure that all items will be shipping within 6-8 weeks because of these elements. Some items may drop ship from our partners. Most items will ship right away.
If an item is in back order status or is currently in-bound for our warehouse, we will attempt to notify you of the delay, and offer an alternative or an ETA. It we cannot provide your order within our shipping window of 6-8 weeks, you can opt to accept a refund of your order as long as your items have not been pre-purchased and the items aren’t in transit to our store.